Sena (Lack Of) Customer Service

[bill lumberg]

Yep. Or double tap the front of the unit (in the instructions but it usually doesn’t work). Love the setup, but bad influences have me thinking about trying my shure monitors in the 20s
Evo/RF-1200 setup. I went to integrated comms to get away from fiddling with any sort of cord, but I may try it.

[Festus]

I had a 20S that every time I hit over 80 mph (which is never, in case LEO is watching), it would go into "Say a Command" mode. I had voice controls turned off and it didn't matter. So irritating to be having a conversation, and have "Say a Command" keep getting repeated and cutting my coms out while it was doing that.

[Uncle Hud]

I had a 20S that every time I hit over 80 mph (which is never, in case LEO is watching), it would go into "Say a Command" mode. I had voice controls turned off and it didn't matter. So irritating to be having a conversation, and have "Say a Command" keep getting repeated and cutting my coms out while it was doing that.

Your unexpected waking of Miss Sena was from the vibration way to activate voice commands: double-tapping the device, described in item 2 below. Turn off double-tap, formally called Motion Sensor Sensitivity, in the setup menu, which is most easily accomplished via USB connection to a computer.

You can also activate voice commands by pressing the "Ambient Mode Button"; what jwilly so elegantly described as "poke the button on her bottom".

Note:
1. Voice command performance may vary based on the environmental conditions including riding speed, helmet type and ambient noise. To improve the performance, minimize wind noise on the microphone by using the large microphone sponge and closing the visor.
2. To activate the voice command during non-stand-by functions, tap the Ambient Mode Button or double tap the surface of the main unit.
3. If the 20S is in stand-by mode for longer than one minute then the microphone will automatically be disabled and the Voice Command feature cannot be activated by saying “Hello Sena”. The Voice Command feature will need to be activated by tapping the Ambient Mode Button once or double tapping the surface on the 20S.

[Festus]

Nope, double tap turned off. I could never make that work properly so it, along with voice commands have been turned off for a while.

On my 20S Evo, none of those issues happen.

[raYzerman]

So, Hud, in short, RTFM?

[bill lumberg]

Manuals are great when your gear works like it’s supposed to. I’ve always liked that Nolan and Sena have the full manual, and the cliff notes, available on their iPhone app.

Ten minutes on the back of the bike with her phone, and Mrs. Lumberg knows all the tricks with a new comm system.

[bill lumberg]

Another vote for buying Sena from cycle gear, Revzilla, Alex, or another reputable retailer. My SRL mike stopped working a week ago (and now the unit won’t charge at all). I promptly opened a ticket with Sena. A week later, no RMA. No recourse through Sena but to wait. Then it’ll take 2-3 weeks. I don’t like that Sena sucks and retailers are left to pick up the slack through customer returns. We all pay for that at some point. But man,
It’s a lot faster going through the retailer than going through Sena. Nolan always gave an RMA on the spot, and repaired or replaced in days. As much as I ride, I’m considering a second SRL (for me, wife already has a second) just so when one goes down, I’ve got another ready.

For all the whining, I like my shure 215k’s just fine. Unless I’m riding with fellow fighter pilots, shure does everything I need.

[bigjohnsd]

Could be titled "Why I own a Cardo Packtalk Bold" JSNS

[bill lumberg]

Truth. Need standardized helmet-integrated comms formats.

[wheatonFJR]

...For all the whining, I like my shure 215k’s just fine. Unless I’m riding with fellow fighter pilots, shure does everything I need.

Thanks for the tip.

[bigjohnsd]

Truth. Need standardized helmet-integrated comms formats.

There is a Standard for Blue Tooth Mesh communications - https://www.bluetooth.com/wp-content/up ... erview.pdf

https://bluetoothle.wiki/mesh

[bill lumberg]

Physical standardization. For helmet installation.....

[raYzerman]

Many Bluetooth comms are still not mesh, many in-helmet systems don't have all the features of add-ons..... I think we're all waiting for the day everything is mesh and have a compatable standard among brands.

[bigjohnsd]

I read some academics reviews of the "Mesh Standard" it appears to be a WIP and not many adhere to it.

As to physical standardization, not likely. Manufacturers need some flexibility in product differentiation in order to have some difference to market and sell.